Service and Support Handbook: The HDI guide to Help Desk operations and management

This trade paperback is in good condition, with minor signs of wear on the cover and edges. The binding remains strong, ensuring durability for regular use. There is no dust jacket, which is typical for this format. The pages are clean and free from inscriptions or library markings, making it an ideal copy for personal or professional use. ###

The "Service and Support Handbook: The HDI guide to Help Desk operations and management," edited by Jana Johnson, is a comprehensive resource for professionals in the IT support industry. Published by ThinkService, Inc. in 2004, this trade paperback serves as an essential guide for help desk operations and management. The book is printed in Colorado Springs, Colorado, and carries the ISBN 1-57125-077-8. This handbook is tailored for support professionals, providing insights into effective management strategies and operational techniques for help desks. While the edition is not explicitly stated, the book does not appear to be a first edition. The content is relevant for those involved in IT service management, offering practical advice and industry standards from HDI, a leading organization in IT service and support. Condition-wise, the book shows typical signs of use with a well-preserved cover and intact binding. It does not include a dust jacket, which is typical for trade paperbacks. This edition is a valuable acquisition for anyone looking to enhance their understanding of help desk operations, especially given its focus on professional development within the IT support sector. ###